Refund & Cancellation Policy

Goafreet delivers customized intellectual, creative, and technical professional services. Refund and cancellation eligibility depends on: (a) the accepted proposal; (b) the stage of work; (c) work already performed; (d) committed third-party expenditures; (e) software licences and domain costs; (f) media spend; (g) creator or talent bookings; (h) physical printing and production; and (i) non-cancellable supplier commitments.

Initial project deposits secure agency bandwidth, technical discovery, and resource scheduling. Where a project is cancelled prior to the commencement of any work, deposit treatment follows the terms of the applicable proposal. Once discovery, architectural planning, or creative concepts have commenced, fees for work performed are non-refundable.

Either party may terminate an active project in accordance with the notice provisions in the applicable agreement. Client shall settle invoices for all deliverables completed, milestones reached, and committed expenses incurred up to the effective date of termination. Goafreet will deliver all completed work corresponding to settled payments.

Ongoing monthly retainers may be cancelled by providing the written notice period specified in the signed agreement prior to the start of the subsequent billing cycle.

External third-party disbursements are non-refundable by Goafreet. This includes media spend paid to ad networks, platform subscription charges, domain name registrations, contracted influencer booking fees, and physical manufacturing costs committed to third-party print suppliers.

Refunds will not be issued based on dissatisfaction with third-party search engine algorithm updates, ad auction price changes, or independent marketplace platform decisions.