Legal &amp; Governance Centre

Privacy Policy

Comprehensive data protection operating policy under the Digital Personal Data Protection Act 2023 and DPDP Rules 2025.

Client Data Policy

Guidelines for managing client-provided databases, CRM records, ecommerce accounts, customer lists, and secure credentials.

Terms of Use

The baseline contractual terms governing access to the Goafreet website, free utilities, and digital assets.

Service Terms & Conditions

The master commercial legal framework governing client engagements, proposals, scopes, deliverables, and liability limits.

Refund & Cancellation Policy

Differentiated cancellation and refund rules across retainers, project deposits, third-party media spend, and custom development.

Performance & Results Disclaimer

Definitive legal disclaimer confirming that marketing, advertising, SEO, marketplace rankings, and sales are never guaranteed.

Privacy Policy

Comprehensive data protection operating policy under the Digital Personal Data Protection Act 2023 and DPDP Rules 2025.

Cookie Policy

Audit and disclosure of essential, analytical, performance, and advertising cookies and local browser storage.

Client Data Policy

Guidelines for managing client-provided databases, CRM records, ecommerce accounts, customer lists, and secure credentials.

Data Processing & Subprocessor Policy

Details Goafreet’s processing role on behalf of enterprise clients and approved subprocessor categories.

Data Retention & Deletion Policy

Statutory retention periods for GST, income tax, commercial contracts, security logs, and project files.

Security & Responsible Disclosure Policy

Technical security controls, role-based access limits, MFA requirements, and ethical vulnerability disclosure rules.

AI & Automation Data Use Policy

Standards for artificial intelligence, machine learning, and automation tools utilized in agency workflows.

Terms of Use

The baseline contractual terms governing access to the Goafreet website, free utilities, and digital assets.

Acceptable Use Policy

Rules governing permitted and prohibited conduct on Goafreet tools, calculators, portals, and digital utilities.

General Disclaimer

Notice regarding informational website content, calculations, estimates, guides, and absence of professional legal/tax advice.

Third-Party Services Disclaimer

Operating disclaimers for independent third-party platforms including Google, Meta, Amazon, Flipkart, Meesho, and Shopify.

Intellectual Property Policy

Ownership rules for brand marks, website designs, client-provided assets, deliverable source files, and open-source libraries.

Accessibility Statement

Goafreet’s commitment to digital accessibility, inclusive design standards, and feedback mechanisms for users with disabilities.

Service Terms & Conditions

The master commercial legal framework governing client engagements, proposals, scopes, deliverables, and liability limits.

Service Usage Rules & Limits

Operational boundaries for retainer packages, revision rounds, meeting limits, response turnarounds, and out-of-scope work.

Payment, Billing & Late Payment Terms

Invoicing schedules, GST compliance, deposit rules, third-party expense handling, media spend, and suspension for non-payment.

Refund & Cancellation Policy

Differentiated cancellation and refund rules across retainers, project deposits, third-party media spend, and custom development.

Change Request, Revision & Scope Policy

Framework distinguishing included iterative revisions from material scope expansions, new features, and strategy pivots.

Client Approval & Communication Policy

Protocols for authorized client contacts, sign-offs, email/WhatsApp instructions, approval deadlines, and proof authorization.

Confidentiality & NDA Policy

Mutual non-disclosure obligations, protection of trade secrets, commercial strategies, credentials, and bilateral NDA procedures.

Client Access, Credentials & Account Security Policy

Protocols for role-based delegated access, password management, MFA enforcement, and account recovery responsibility.

Portfolio, Case Study & Publicity Policy

Rules governing public showcase of client logos, creative deliverables, campaign screenshots, performance stats, and opt-outs.

Performance & Results Disclaimer

Definitive legal disclaimer confirming that marketing, advertising, SEO, marketplace rankings, and sales are never guaranteed.

Advertising & Marketing Claims Policy

Guidelines requiring factual substantiation, ASCI compliance, consumer truth-in-advertising, and refusal of deceptive claims.

Responsible Outreach & Anti-Spam Policy

Operating rules for lawful B2B communications, opt-out compliance, email hygiene, and strict prohibition of spam.

Third-Party Platform Dependency Policy

Disclosures regarding risks associated with algorithm shifts, platform outages, account reviews, and policy enforcement by tech giants.

SEO Services Terms

Terms governing search engine audits, on-page optimization, technical fixes, schema, and search engine unpredictability.

Paid Media & Performance Marketing Terms

Terms for Google Ads, Meta Ads, LinkedIn, YouTube, ad spend separation, auction volatility, and tracking limitations.

Social Media Management Terms

Governance for content calendars, community management, user comment moderation, music copyright, and reach unpredictability.

Ecommerce & Marketplace Management Terms

In-depth operating terms for Amazon Seller Central, Flipkart Seller Hub, Meesho, listing management, Buy Box, and account health.

Website / Web Application Development Terms

Contractual terms for architecture, frontend/backend engineering, browser testing, UAT acceptance, warranties, and maintenance.

Mobile / Software Development Terms

Terms governing native/hybrid mobile app engineering, API integration, Apple App Store & Google Play review risks, and SDKs.

UI/UX, Branding & Creative Services Terms

Terms for brand identity design, logo concepts, typography licences, Figma deliverables, source files, and trademark disclaimers.

Content, Influencer & Creator Marketing Terms

Legal terms for influencer outreach, creator agreements, FTC/ASCI disclosures, content licensing, and performance unpredictability.

Video Production, Photography & Media Terms

Terms for pre-production, on-location shoots, talent releases, raw footage retention, editing rounds, and audio synchronization.

Printing, Packaging, Offline Marketing & Production Terms

Terms for packaging die-lines, mandatory statutory print text, color tolerances, physical proofs, and manufacturing variances.

Consulting, Research & Strategy Terms

Terms governing market research, audits, competitive analysis, strategic roadmaps, and business decision dependencies.

Governance & Contact

Grievance & Complaints Policy

Official procedure for lodging, tracking, and resolving privacy, billing, service quality, IP, and compliance complaints.

Governance & Contact

Legal Notices & Contact Information

Official corporate identification, Vadodara operating location, legal communication channels, and formal notice delivery protocols.

Governance & Contact

Legal Change Log / Policy Version History

Chronological archive documenting material revisions, version milestones, and statutory updates across all Goafreet policies.